Train and support every frontline worker on WhatsApp
Sahayak answers SOP, HR, training, safety, and customer-process questions for Indian frontline workers — instantly, in Hindi, Hinglish, English, and regional languages.
- WhatsApp-first
- Hindi + Hinglish + regional
- No app download
- Manager escalation
- Company-approved answers
Refund without bill ka process kya hai?
Refund without bill is allowed only with store manager approval. Please check customer purchase history, capture ID proof if required, and record the reason in POS before processing.
Hinglish me batao
Bill nahi hai toh refund sirf store manager approval ke baad hoga. Customer ka purchase history check karo, zarurat ho toh ID proof lo, aur POS me reason record karo.
Frontline teams still depend on calls, WhatsApp groups, and memory
Your SOPs may exist, but workers still ask managers the same questions every day.
New workers forget SOPs
Training fades within weeks. Workers fall back on guessing or asking the nearest manager.
Managers get interrupted all day
Store and branch managers spend hours answering the same process questions.
HR policies buried in PDFs
Workers don't read 40-page policy decks. They want one clear answer in their own language.
English-only documents
Most frontline workers are not comfortable in English. They need answers in Hindi or Hinglish.
Same questions, every location
The same 50 questions get asked across every store, every shift, every week.
Training gaps invisible to leadership
No one tracks what frontline workers actually don't know.
Process changes don't reach workers
Updates get lost in email chains, group blasts, and forgotten WhatsApp messages.
WhatsApp groups become noise
Hundreds of messages a day. No one can find the right SOP when they actually need it.
Turn your company knowledge into a WhatsApp assistant
Upload your company documents. Add workers. Sahayak answers questions on WhatsApp using only your approved knowledge base.
Upload your knowledge
SOPs, HR policies, manuals, checklists, and training decks — Sahayak ingests them all.
Workers ask naturally
In Hindi, English, Hinglish, or regional languages. No special phrasing required.
Company-approved answers
Sahayak only answers from your documents. It never invents policy.
Escalates the unknown
If confidence is low, the question goes to the right manager — and is logged.
Tracks knowledge gaps
See repeated unanswered questions, by location, role, and topic.
Generates SOP drafts
Turn repeated questions and manager answers into ready-to-review SOP drafts.
Launch Sahayak in days, not months
From your existing documents to a working WhatsApp assistant — four straightforward steps.
Upload knowledge
Add SOPs, HR policies, training decks, safety manuals, product manuals, and checklists.
Connect workers
Add workers by phone number, role, department, location, and preferred language.
Workers ask on WhatsApp
No app, no login, no training. Workers message Sahayak like they message their managers.
Managers improve operations
See unanswered questions, escalations, repeated confusion, and training gaps across locations.
Built for Indian frontline operations
From retail stores to hospitals to manufacturing floors, Sahayak gives every worker an always-available support assistant.
Retail chains
Refunds, exchanges, opening and closing checklists, customer handling, POS process, inventory.
Hospitals & clinics
Front desk SOPs, billing process, patient handling, insurance documents, internal policies.
QSR & restaurants
Food safety, kitchen checklists, shift handover, complaint handling, hygiene protocols.
Manufacturing
Safety SOPs, machine instructions, maintenance steps, incident reporting, quality checks.
Logistics
Delivery exceptions, hub SOPs, attendance rules, route instructions, customer escalations.
Facility management
Housekeeping checklists, security protocols, shift rules, incident escalation, visitor entry.
Field service
Installation steps, troubleshooting guides, warranty process, visit checklists, escalations.
Pharmacy chains
Prescription handling, stock process, billing rules, customer queries, compliance steps.
Everything your frontline team needs
Sahayak is not just a chatbot. It is a frontline knowledge, training, and escalation system.
- WhatsApp-based worker assistant
- Multilingual Q&A
- Voice note support-ready
- Image and photo support-ready
- Role and location-based answers
- Manager escalation workflow
- Knowledge-gap analytics
- AI-generated SOP drafts
- Conversation history and audit logs
- Admin dashboard
- Worker onboarding flows
- Training quiz support-ready
- Company-approved knowledge base
- Secure organization-level access
Last 30 days
Operations Overview
Built for India's multilingual workforce
Your documents may be in English, but your workers may ask in Hindi, Hinglish, Kannada, Tamil, Telugu, Marathi, Bengali, Malayalam, or Gujarati. Sahayak understands the question and replies in the worker's preferred language.
Example
Worker asks
"Leave apply kaise karu?"
Sahayak replies
"Leave apply karne ke liye WhatsApp par 'Leave' type karein ya HR portal me Leave section open karein. Agar leave 2 din se zyada hai, toh manager approval required hai."
Leave apply kaise karu?
Leave apply karne ke liye WhatsApp par 'Leave' type karein ya HR portal me Leave section open karein. Agar leave 2 din se zyada hai, toh manager approval required hai.
When Sahayak does not know, it escalates
Sahayak never invents policy. If the answer is missing or unclear, it escalates the question to the right manager and records it as a knowledge gap.
UPI payment failed but customer ke account se paisa cut gaya. Kya karna hai?
I could not find this in the company knowledge base. I have escalated it to your manager.
Escalation flow
Knowledge gap detected
Topic: UPI payment failure process
Find what your teams are confused about
Sahayak shows repeated unanswered questions, location-wise confusion, training gaps, and missing SOPs.
Last 30 days
Knowledge Gaps
Generate a draft SOP from repeated questions
When workers keep asking the same unanswered question, Sahayak bundles the queries and the manager's responses into a draft SOP — ready for your team to review and publish.
Suggested draft
SOP: Refund without bill
Based on 42 worker questions and 8 manager replies this month.
The frontline is mobile-first. Your knowledge should be too.
India's frontline workforce is multilingual, mobile-first, and WhatsApp-native. But most company knowledge still lives in PDFs, training decks, Excel files, or manager memory. Sahayak brings that knowledge to the channel workers already use.
No app to download
Workers already live on WhatsApp. Zero onboarding friction.
Works in local languages
Hindi, Hinglish, regional — meet workers where their comfort is.
Frees up managers
Routine questions stop interrupting branch and store managers.
Faster onboarding
New hires ramp without shadowing managers for weeks.
Better SOP compliance
Workers get the approved process instead of guessing.
Less manager memory dependency
Knowledge lives in the system, not in one person's head.
Company knowledge stays controlled
Sahayak answers only from your approved knowledge base and can restrict answers by organization, location, department, and role.
Organization-level data isolation
Your knowledge base is fully isolated from other organizations.
Role and location-based answers
Workers only see information relevant to their role and location.
Conversation audit logs
Every question and answer is logged for review and compliance.
Manager approval for unknowns
Low-confidence answers are escalated, not invented.
No hallucinated policy answers
Sahayak responds only from your approved documents.
Enterprise deployment-ready
Built for multi-location, multi-team rollouts.
Simple pricing for pilots and growing teams
Start with a few locations, prove value, then roll out across your frontline workforce.
Pilot
For 1–2 locations
- Up to 100 workers
- 100 documents
- WhatsApp test setup
- Basic dashboard
- Escalation tracking
- Email support
Growth
For growing operations teams
- Up to 500 workers
- Multi-location support
- Manager escalations
- Knowledge-gap analytics
- SOP draft generation
- Multilingual support
- Priority support
Enterprise
For large frontline teams
- Custom integrations
- SSO
- Dedicated deployment
- Advanced analytics
- Custom workflows
- SLA and support
- Security review support
WhatsApp messaging charges may apply depending on provider and usage.
Designed for real operations teams
Conversations with HR, training, and operations leaders shaped how Sahayak works.
“Our managers spend too much time answering the same process questions. A WhatsApp assistant for SOPs is exactly what frontline teams need.”
“Policies are documented, but staff still need answers in simple language. Sahayak makes company knowledge accessible to everyone.”
“New worker onboarding becomes much easier when training support is available directly on WhatsApp.”
Frequently asked questions
Everything you need to know about rolling out Sahayak for your frontline team.
Does the worker need to install an app?
No. Workers use WhatsApp. There is no app download or separate login required for workers.
Can Sahayak answer in Hindi or Hinglish?
Yes. Sahayak can answer in English, Hindi, Hinglish, and can be extended to regional languages like Kannada, Tamil, Telugu, Marathi, Bengali, Malayalam, and Gujarati.
What happens if the AI does not know the answer?
Sahayak does not invent answers. If the answer is not available in the company knowledge base, it escalates the question to a manager and records it as a knowledge gap.
Can answers be restricted by location or role?
Yes. Answers can be scoped by organization, location, department, and role so workers only get relevant information.
Is this only for HR questions?
No. Sahayak can support SOPs, training, safety, customer handling, product knowledge, HR policies, compliance steps, and internal processes.
Can workers send voice notes?
The product is designed to support voice notes. Workers can ask questions naturally, and the system can transcribe and answer them.
Can workers send photos?
The product is designed to support photo-based queries such as machine errors, product issues, damaged items, or process questions.
Can we connect it to our existing systems?
Yes. Enterprise plans can support integrations with HRMS, LMS, ERP, ticketing tools, attendance systems, and internal databases.
How quickly can we launch a pilot?
A pilot can start with existing SOPs, HR policies, and training documents for a few locations.
Give every frontline worker an always-available AI assistant
Start with your existing SOPs and policies. Launch a WhatsApp assistant for your team in days.
Talk to a real human about your frontline
Tell us a little about your operation and we'll set up a short call — no pitch deck, just a conversation about whether Sahayak makes sense for your team.
- hello@sahayak.ai
- Phone
- +91 80 4567 8900
- Office
- Bengaluru, India · Mon–Fri 10am–7pm IST